Last updated: 05 October 2026
Cancelling a ride
You can cancel a booking at any time from the NexDrive app, under your trip. A cancellation is free when:
- no driver has accepted the booking yet;
- you cancel within the free window shown in the app after a driver accepts;
- the driver cancels, does not arrive, or cannot complete the trip; or
- no driver was available for your booking.
A cancellation fee may apply if you cancel after that free window, or if the driver has already reached your pickup point and waited beyond the free waiting time. The fee is shown in the app before you confirm the cancellation, and never exceeds the amount set for that vehicle type.
Scheduled rides
A ride booked for a later time can be cancelled free of charge until a driver is assigned to it. After that, the same rules as an immediate booking apply.
Refunds
Where a refund is due, it is returned to the same method you paid with:
- Wallet payments are credited back to your NexDrive wallet immediately.
- Online payments are returned to the original bank account or card. Your bank usually posts this within 5 to 7 working days.
- Cash rides involve no refund, as nothing was collected in advance.
A wallet top-up that fails or is not confirmed is never charged to you. If money left your account but your wallet was not credited, write to us with the UPI reference number and we will trace it and settle it.
Charges you may be refunded
We refund a fare, in whole or in part, when the trip was not delivered as booked. That includes a driver who never arrived, a trip ended far from your destination, a duplicate charge, or a fare calculated wrongly.
Raising a refund request
Report the problem within 7 days of the trip, through Help in the app or by writing to us. Tell us the trip date and the amount. We respond within 2 working days and settle approved refunds within 7 working days.
Contact us
Email: myteknoland@gmail.com